Ross & Baruzzini developed a comprehensive Information Systems Strategic Plan for the South Carolina State Ports Authority that included: identifying industry trends and competitor profiles; assessing IS support, staffing levels and skills; assessing existing information systems, applications, infrastructure and suppliers; identifying best practices and benchmarks for IS support, including opportunities for cost reduction and service delivery improvement; identifying organizational opportunities for cost reduction and improvements in productivity, more efficient use of existing facilities, and customer service delivery through automation; developing business requirements and gap analysis to support automation initiatives.